Big Chimpin!
Avatar

Gee Ranasinha

Vcard Download vCard   what is this?
Rss_icon

Recent Activity


Filter by:
All
  • Fail To Plan, Plan To Fail
    In recent weeks I have met with seven potential clients who all admitted to me that they don’t have - and have never had - a defined marketing budget for their company.

    Instead, the owner/CEO tends to take a look at each marketing opportunity individually, as it comes up, and makes a gut decision whether to go for it or not. It’s a bit like Julius Caesar giving the ‘thumbs-up’ or ‘thumbs-down’ at the end (well, almost the end) of a to-the-death gladiator fight.

    Each CEO then proceeded to inform me that they are aware and convinced of the importance of marketing within their respective companies. Yet, to me, the lack of any marketing budget reveals the real truth: consciously or unconsciously, they see marketing as a cost rather than an investment.

    Whether you’re a one-man-band organization, or a stockmarket-listed multinational, you need to allocate an amount of money to be your company’s marketing fund and plan how you’re going to spend it. A plan puts a stick in the ground and points out direction. The budget allows you to make decisions as to what you’re going to do, when, and where.

    Without having both of these elements in place, your company’s marketing cannot be anything else than disjointed, inefficient, ineffective, wasteful - and even damaging to your company’s business value. You have no way of knowing whether your marketing is succeeding, since you haven’t decided on how you're going to measure it.

    However, just because you have a plan doesn’t mean that you’re bound to blindly execute it, lemming-like. Nothing’s written in stone.

    But it’s a lot easier to change a plan when you already have a plan to change.
    Image courtesy of KEXINO
  • It’s Not (Just) About Content
    Read the latest marketing books and blogs and you’ll be told that producing relevant, engaging content for your target markets is the way to get your brand noticed.

    But what if you’re producing top-drawer stuff, but no-one’s getting to see it?

    It can't just be about content. If it was, we’d just have to product amazing stuff and people would find it. If We Build It They Will Come, and all that.

    "Context" (sorting the wheat from the chaff - or ‘curation’ in today’s parlance) is certainly as important if not more important, than content. But there’s a bigger one: "Delivery."

    We all know that the printed newspaper publishing industry is suffering a readership decline that few doubt will ever be reversed. Is that because newspapers are suddenly producing poor content? Not at all (well, apart from a few exceptions). Newspapers are suffering due to a combination of delivery method and cost. Why do I need to go and buy a printed newspaper - to read yesterday’s news - when I can read today’s news from my laptop (usually) for free? I can even get my news delivered directly to my cellphone or to an eBook reader like the iPad, Kindle or Nook.

    CD music sales continue to tumble, while (legal) online download sites such as iTunes and Amazon continue to thrive. Is the “content” of the online version of an album any better than its CD counterpart? Actually, in terms of audio quality, it’s worse. Nevertheless, consumers opt for the more convenient delivery method.

    Content may be a Duke, a baronet, or even a Prince. But it certainly isn’t king.
  • Spoilt for Choice
    One of our current clients originally came to us because they had run out of ideas on how they could be the best at what they did. They wanted our take on what we thought they needed to do to be the ‘only’ choice for their customers.

    The problem is, in just about any industry you care to name, there is ALWAYS a choice for your customers. Being (in your opinion) better than everyone else isn’t enough nowadays.

    For example, I prefer Firefox as my web browser of choice. However, I’m happy enough to use Safari on the (admittedly) rare occasions when a particular website doesn’t play so nicely with Firefox. Changing over to Safari is not a big deal to me. In the same way while I prefer Evian bottled water, if the restaurant only has Volvic it’s not a deal-breaker.

    You see where I’m going with this?

    It doesn’t matter that what you’re selling is ‘the best’, since there are other choices out there which, by and large, are just as good in the eyes of your customer. Maybe they’re not as good, but they’re good enough. Today, customers are surrounded with a array of choices that - by and large - all meet their buying criteria. So how are you going to stand out?

    By not trying to be just the best choice, but by aiming to be the only choice. You need to become a market of one. You need to aim to radically differentiate your business offering in such as way so that you stand out in the minds of your target market.

    In the case of the client I mentioned earlier, we've been working with them in defining their business value in new ways.
    • Firstly, we re-defined and prioritized the markets that they occupy.
    • Then we looked at what, exactly, were the results that their customers were expecting to realize by buying their product.
    • Finally, we worked on developing collateral and tools that allowed prospective customers to see the value of the result; not the product.
    As a result, our client’s offering is now more about being invaluable, or indispensable, in the eyes of their customers. They don't talk about being "the best" any more.

    Today, there's rarely a "best" in anything these days, so communicating your business value in such terms is always going to be a tough gig. Now, it's about standing out from the crowd, based upon whatever criteria makes sense with your company, with your product/service, and in your market space.

    It’s not about what you’re selling. It’s about what your customer is buying.


    Image courtesy of KEXINO
  • If We Build It, They Will Come
    I’ve recently returned from a tradeshow in Birmingham, UK.

    IPEX is the 2nd largest print-industry tradeshow there is, lasts for seven days and is held every four years.

    I couldn’t help but notice that, this time around, the show was a lot smaller. Less halls, less exhibitors and smaller booths. A sign of the times? Of course. Many companies committed to exhibiting at the show at a time when most of the world was stumbling through the worst recession for more than fifty years. Of course belts were being tightened.

    But what amazed me, when speaking to various exhibitors, was how few of them had bothered to do anything about getting prospective customers to come to their booth prior to the show even starting: Hardly any of the companies I talked to had done any pre-show marketing.

    Just as many companies still employ sales and marketing techniques that are out of touch and out of date with today’s internet-empowered customer; too many companies spend a fortune on exhibiting at a tradeshow and leave the “booth footfall” element to chance. Ten or fifteen years ago, we could adopt a “If We Build It, They Will Come” mentality for our booth - and it usually worked. Visitors were happy to stroll around the exhibition halls and wait for something to catch their eye.

    But we're not in 1995 any more.

    Today, few people have the time or money to lazily wander around a tradeshow for days. The ones that do are usually time-wasters or have no money to buy whatever you’re selling. Today, for many visitors, going to a tradeshow is akin to a military exercise. It’s about doing their homework before they even set foot on the show floor. It’s about researching the companies that they’re interested in, drawing up a itinerary of who to see - and when. It’s about searching, not browsing.

    Perhaps, during the course of their day, they’ll stumble upon your booth. Or perhaps they won’t. But after investing thousands to exhibit at a tradeshow, do you really want to just cross your fingers and hope things will work out?

    Whether it’s tradeshows, PR, social media or whatever else: today you need to be in the minds of your target market before the show starts.

  • The Future Of Mobile Video

    Take a look at this info video from wireless technology services provider Qualcomm giving some pretty amazing statistics on the pace of growth for mobile data - that's accessing internet services using a cellphone, or tablet-type device. For example, they contend that there will be a total of 2.4 billion subscribers of 3G broadband within the next five years. That's twice the amount of people accessing the internet from a mobile device in 2015, when compared to the total number of internet users in the world today.

    The way that people consume content continues to evolve. How does your website or blog looks on the web browser of a cellphone? Could your business benefit from having an iPhone, Android or Ovi app?

    The ways in which your customers can reach you is increasing. Make sure that you are where they expect you to be.
  • Simply The Best
    How believable are you?

    How many unfounded claims, over-reaching superlatives and “change the world” rhetoric infests your corporate messaging and business value communication?

    You know the sort of thing that I mean:

    “We are the global leader in….”,
    “we produce the best {whatever} in the world..”
    “…changing the way that you work forever.”

    Do you really think that, in this day and age, that anyone out there believes this sort of thing?

    Larger-than-life claims no longer command a customer’s attention - they've become desensitized to such hyperbole. More than that, making outlandish statements - about your company, your product, your staff or your service - places doubt in your customers minds about the validity of your value offering. You’re not the best in the world. If you were, you wouldn’t need to shout about it.

    It's not about what you're selling. It's about what you're customers are buying.

    Image courtesy of KEXINO
  • Are you Persuading, Informing, or Re-affirming?
    If you’re trying to persuade people to buy your product or service, then more than likely you’re coming across as a sales person in the worst sense of the word.

    The stereotypical insensitive, rude sales person that used to sell encyclopedias, or double-glazing. Sales people typified in films such as Glengarry Glen Ross or Tin Men (even if they do both happen to be great films).

    If you have to persuade someone, then you’re trying to make that person change their opinion through the medium of reason (or maybe argument). The problem with someone trying to persuade you is that, oftentimes, the instinctive reaction is to resist.

    We all have our own opinions, views and beliefs that we value and which we deem important to us. To have someone come and challenge them, especially when there’s an element in self-interest should we succumb to the affront, puts us on the defensive. Even if we do concede, it’s often not without a fight.

    Your customers will resist or reject marketing messages that attempt to change their already-held beliefs and views. None of us like to told that we’re wrong: As human beings we are naturally more open and receptive to receiving praise, approval and compliments. It makes us feel vindicated and feel good about ourselves. Sticks and carrots, and all that.

    As a result, business value messaging that reinforces what your customers are already thinking - or questioning - is often more effective. Your are re-affirming what they’re thinking already, or informing them on a topic that they already have interest in.

    At the same time, since you’re not trying to change their mind, you’re probably getting your message across deeper, wider - and cheaper.

  • The Social Media Revolution

    Are your colleagues, your boss or your clients still trying to understand the importance of social media?

    Point them to this recently-updated video presentation by Erik Qualman.


  • Keeping It Simple Why do so many organizations make their business value messaging so incomprehensible to the very audience that they’re trying to attract?

    Large or small, global or local, companies continue to fill their websites, presentations and other collateral with text that probably impresses their boss, or their peers, but fails to resonate with customers. All this MBA Newbie talk of “zero-sum-based processes”, “robust metrics” and “value-added infomediaries” may well make you think that your company is bigger and cooler than it actually is; but the fact is that prospective customers mentally switch-off from such language faster than you can say “Business Prevention Officer.”

    Study after study shows that people prefer simplicity. Less really is more. Yet it seems that companies continue to try to outdo each other by seeing how many five-syllable words they can shoehorn into a seven-line sentence.

    Keep it short. Keep it sharp. Keep it Fisher Price simple. Don’t try to say too much, and whatever you do say should be communicated using your customer’s vocabulary - not your own.


  • Too Close As I mentioned to you a while back, we’ve recently launched Qarto, a service that helps organizations streamline and automate the production process of localizing content.

    I recently had an opportunity to place a Qarto press ad in a well-read local business journal, and so was required to supply the publication with artwork.

    Since marketing is what we do, you would think that it would be the easiest thing in the world for us to come up with a concept that clearly communicates Qarto’s business value, in the vocabulary of the customer.

    Except that it wasn’t. For some reason, we was having a tough time distilling the messaging. First versions of the ad were far too wordy, or were assuming that the reader had knowledge of the intricacies of producing translations.

    The problem that we were having is the problem that you may be having: You’re too close to your business.

    If you’re anything like me, then you live and breathe your business. You know all the ins and outs of your market and industry, and could be called an expert in your field. And that’s the problem.

    Because you’re so intimately connected with every facet that effects your business and your industry, it becomes difficult to see yourself in the eyes of your customer. You know too much.

    Fortunately, there is a cure: A fresh set of eyes. For me, that meant a call to a friend of mine in the UK who understood the concept of Qarto, but without knowing all the bells and whistles of the service. Over the course of a few days, my friend and I brainstormed and fleshed-out the concept of an ad and, before we knew it, the artwork was ready and sent over to the publisher.

    Knowledge is a blessing, as well as a curse. Regardless of how well you know your business, your industry and your market, you should call upon a third-party to question the assumptions that you’re making - probably unconsciously - in your strategy, your messaging and your execution.

    So, how was my ad received? Well, the publication comes out at the end of the month. I’ll keep you posted.

  • Blending Into The Crowd "CHEAPEST FLIGHTS!"

    "THE LOWEST HOTEL ROOM RATES!"

    "WE COMPARE, SO YOU DON'T NEED TO."

    Price comparison websites are all the rage. From airline flights, to car insurance, to getting the best on your savings, there's sure to be a website that aggregates the prices of various products and services to allowing you to compare them.

    But is it a fair comparison?

    The problem with price comparison websites is that they reduce your business value offering to a commodity. Comparing your product purely on price and features ignores all the value differentiation that you're trying to get across.

    Comparison websites aim to anonymize you, while you're doing everything you can possibly do to stand out.

Next page